Detail Element  |  Terms of Service

Detail Element seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services. The purpose of this form is to share the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

 

By scheduling any service with Detail Element you hereby agree to all terms listed on this page:

The Work Site and Safety:   Being a mobile service, we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule the service at a later time and or date that works for both parties. In addition, there will be a $30 rescheduling fee required.

  1. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.     

  2. If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

  3. For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We make every effort possible to pay attention to our surroundings and work safely.

Payment:  We require payment to be made in full the day of the scheduled service. If the customer is not present, they can leave payment in cash or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 25% late charge accrued each month if left unpaid.

 

Cancellation of Service:  We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 rescheduling fee.

  1. We reserve the right to charge up to 1/2 of the scheduled detailing service if cancelled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

  2. We reserve the right to charge $100 nonrefundable retainer if customer has canceled and rescheduled multiple times.

  3. We reserve the right to alter or amend a booking time/date without penalty but wherever possible we will notify the customer.

  4. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

 

Time of Arrival:  Our estimated time of arrival for our mobile services may depend on weather, traffic, or other unforeseen circumstances.

  1. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure weather is permitting us to work.

  2. We will contact you on the day of the appointment if we are running late or ahead of schedule.

 

Personal Belongings:  Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.

  1. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings.

  2. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

 

Extreme Vehicle Conditions:  We reserve the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

  1. We reserve the right to amend any price during the detailing should it differ from the original price.

  2. A minimum 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  3. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions we are successful at removing visual traces of both elements.

 

Stain and Odor removal:  We make no promises when it comes to removal of stains and/or odors from vehicles. We aim to please so we will make every effort possible.

  1. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicles interior.

  2. Sometimes odors cannot be removed by cleaning alone and may ultimately be outside of the scope and purview of our service offering.  While we make every attempt to eradicate odors, if odors are unable to be fully removed with the methods we utilize you may require the outside services of a specialized vendor to fully remove the odors.  

 

Windows and Glass:  When it comes to windows, we make every attempt to do our best. However, from time to time and depending on temperatures windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

 

Headliner Care:  The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

 

Chemicals:  We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

 

Pre-Existing Damage Conditions:

  1. Wheels:  We are not responsible for baked on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

  2. Interior:  We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

  3. Exterior Paint:  Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicles paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some case the mark cannot be removed completely without comprising the clear coat.

  4. Exterior Trim:  Exterior black or grey, textured, or smooth trim pieces may be beyond restoring and will have to be replaced. We will make every effort possible to restore the plastic to its original color.

 

Post Service Maintenance:  Any wax, sealant or coating not properly cared for will not last it's intended durability length. We recommend safely hand washing.

 

Professional Respect:  We respect your time and personal property, and we will be always polite and courteous.

  1. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

  2. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

 

Ceramic Coating Services:  If we have applied a ceramic coating to your vehicle’s paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicles coating every 3 months to ensure it’s durability for the next 1-2 years.

 

Forward Looking Recommendations:  We recommend the “Full Detail” detailing service at least once a year if not more, to keep your vehicle looking it’s best. Please consider the maintenance packages we provide as a potential solution.

As previously indicated above, by scheduling any service with Detail Element you hereby agree to all terms listed on this page.